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Open Legal terms before account access

alexsi puts its Legal terms beside the account path so you can check access, wallet verification and data choices before opening an account.

Local-law wordingAccount access stepsData request pathWallet verification
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alexsi Open Legal terms before account access
CONTACT ROUTES

Switch to the right Legal contact route

A clear contact route helps when a Legal question affects account access, wallet status or a payment record. Start inside your signed-in account and include the phone number attached to the account, the relevant date and any receipt reference. We use those details to separate a policy question from a payment-status question, while access remains subject to local law.

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Account access

If a Legal question blocks sign-in, use the account support path and provide your registered phone number. We can then check the access step, verification state and policy area involved without asking you to send your password.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the receipt reference shown by your payment provider. This gives our support team a practical route to match the transaction with your account record.

Policy requests

For a Legal clarification, data request or change request, use the same signed-in contact route and describe the exact section you mean. We will use your account details to identify the request and explain the next step.

DATA PRACTICE

Browse how Legal data duties work

Legal handling is easier to follow when each data step has a clear purpose. We use account details to establish access, payment records to reconcile transactions and security checks to protect the…

Data handling

We handle the name, phone number, verification details and transaction references needed for account access and payment reconciliation. Our Legal terms describe the purposes connected with those records, so you can ask about a specific data use through support.

Cookie choices

Cookies can help keep an account session working and remember necessary settings in your browser. If you clear them or change devices, the Legal access flow may ask you to sign in and verify your phone again.

Account security

Keep your sign-in details private and use only your own device when entering account data. A fresh browser session, device change or repeated sign-out can trigger another phone check before access is restored.

Record retention

Payment and account records may need to remain available for operational, dispute and Legal purposes. The applicable terms explain retention categories; ask through support if you need a specific record or want its retention basis clarified.

Who to contact

Use the account support route for privacy, access, payment-record or policy questions. Include the account phone number and a short description, but never send a password, wallet PIN or full security code.

Requesting changes

If your name, phone number or account data needs correction, describe the requested change and provide the matching account detail. We may need an account check before applying an update or explaining why a record must remain unchanged.

Check Legal answers before joining

These Legal questions cover the decisions you are most likely to make before opening an account. We keep the answers tied to the account path, Indonesian payment records and local-law wording, so you know where to look before submitting details or contacting support.

Legal covers account access, identity and phone checks, data handling, cookies, payment records, security duties and requests to correct account details. It also explains that access or eligibility depends on local law and may vary by location or service.

Access depends on local law. If you are in Indonesia, read the Legal terms and use the account screen to check whether access is available for your location. Do not continue if local rules do not permit the relevant service.

Phone verification helps connect the account to the details you submitted and supports account-security checks. You may see it before account access, after a device change or when a browser session has been cleared. Keep the registered phone available.

Legal applies to the payment record linked with your account, including DANA and QRIS references. Keep the provider receipt if you need help. Support can use the account phone number and receipt reference to identify the relevant transaction.

Yes, you can request a correction to account data through the signed-in support route. State which field is wrong and what should replace it. We may check the account before making a change, especially when the request affects access or payments.

Cookies may support necessary sign-in sessions and browser settings. Clearing them can sign you out or require phone verification again. The Legal terms explain the relevant cookie purposes, while your browser settings control whether optional storage is accepted.

Use the account support path and identify the payment method, date and receipt reference. This works for OVO, GoPay, bank transfer and virtual account records as well as DANA or QRIS. We can then explain the applicable retention basis.

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